Terms & Conditions
Deliveries & Shipping
We aim to have in Commission items dispatched within 1-2 weeks. In the unlikely event of a delay, we will notify you by email as soon as possible after your order (holidays will be detailed on the home page banner with clear dates of returning to complete commissions).
During public holidays and bank holidays please allow longer for dispatch.
Please get in touch should you have any queries about your order.
We hope our customers love all of our products and we aim to provide the best customer service. However should you wish to return your item(s) or it arrives damaged or faulty please contact us within 48 hours (2 days) of receiving your order.
Please provide photographic evidence in your email, if possible.
Oraphim Studios Foundation Trust
Return items should be looked after and returned in the same condition – especially when damaged or faulty – so they can be returned to our supplier if necessary. This includes the box and protective packaging. Please do not dispose of damaged or faulty items unless we advise you to do so.
You are responsible for any cost of returning the item(s) – unless it is damaged, faulty or incorrect. We are not responsible for lost return items so advise using a tracked or recorded delivery service. We will send out a replacement item as soon as possible, however we may require you to return your item before we dispatch the replacement.
Once we have received your return we will process your refund minus the original postage cost and any courier charges.
For all damaged or faulty items requiring a refund the full cost of your order including postage will be refunded.
Refunds will normally show in your account within 3-5 days but sometimes can take longer especially when paying via PayPal.
If you are a UK/ EU Customer all of the above complies with Consumer Protection distance selling regulations 2000.
These Terms and Conditions are governed by the laws of the United Kingdom